Privacy policy

This Privacy Policy explains how Block collects, uses, and protects the personal information you share with us, including information related to our SMS messaging service. By using our website and services, you agree to the practices described here.

Information We Collect

We collect information you give us directly, such as your name, phone number, email address, postal address, and details about your project when you complete a form, request a quote, or contact us. We may also collect limited technical information, such as your device type and how you use our website.

How We Use Your Information

We use your information to respond to your enquiries, provide quotes, carry out and manage your project, send service updates and appointment reminders, and, where you have consented, send you promotional offers. We also use it to improve our services and meet our legal obligations.

SMS Messaging and Mobile Consent

When you provide your mobile number and consent to receive SMS messages, we use it only to send the types of messages you agreed to, such as alerts, reminders, updates, and promotional offers. No mobile information is shared with third parties or affiliates for marketing purposes. You can opt out at any time by replying "STOP" to any message. For full details, see our Terms and Conditions.

How We Share Your Information

We do not sell your personal information. We only share it with trusted service providers who help us operate our business and communicate with you, such as our messaging and customer-management platforms, and only to the extent needed to provide the service. We may also disclose information where required by law.

Data Retention

We keep your personal information only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we securely delete or anonymise it.

Data Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have the right to access the personal information we hold about you, ask us to correct or delete it, object to or restrict how we use it, and withdraw consent at any time. To exercise any of these rights, contact us using the details below.

Cookies

Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can control cookies through your browser settings, though disabling them may affect how the site works.

Changes to This Policy

Block reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Information

For any questions or requests regarding this Privacy Policy or your personal information, please contact Block at [email protected].